We ship all of our packages with the Sendle and Australia Post. Sendle is a carbon neutral delivery service and offers competitive pricing for both domestic and international delivery.
Sendle do not however ship to PO Boxes and have premium pricing for remote areas of Australia. In both of these instances we choose to ship with Australia Post for the convenience of our customers.
We ship packages almost anywhere in the world. We want everyone to able to enjoy our playing cards no matter where they are. We use Sendle for most international deliveries and Australia Post where necessary.
Orders within Australia usually take less than a week to arrive, most often they arrive in 2-3 days and sometimes arrive next business day. However, international deliveries can be unpredictable and usually take between 1 to 2 weeks, so please take that into consideration before placing an order. Please see Sendle delivery times below. Please note your zone number will be automatically assigned at checkout.
Delivery zones and time frames
Zone 1 New Zealand | 4-6 working days
Zone 2 North America, Western Europe, Asia and the Pacific | 6-13 working days
Zone 3 Rest of the world | 10-15 working days
INTERNATIONAL DELIVERIES DISCLAIMER
International orders are delivered to your country by Sendle or Australia Post. Once the package arrives in your country it will need to clear the customs department and then it will be handed off to your country's local postal service and they will deliver it the rest of the way to you. Some countries may charge you a customs tax on packages coming in from Australia. This charge is not related to Shuffler.
In the even that a package is not delivered or there is a problem relating with postage, we will endeavour to raise the dispute through our postal channels. However, with international postage most often a domestic carrier is utilised once the package enters a country and as such we cannot be held responsible for packages that fail to be delivered. It is in the hands of the postal service and you will have to contact them to retrieve your package if it failed to deliver.
Further any customs and import duties are not the responsibility of Shuffler and must be considered at the time of purchase. Each country will have their own taxes and duties that may or may not be associated with your order, as such Shuffler will not be held responsible for said taxes and duties.